08/13/2026
Hi friends! ❤️
I wanted to take a moment to share a quick reminder about communication, special orders, and response times at the Humota.
We truly appreciate everyone who reaches out to us with questions, requests, orders, event needs, and ideas. We love being able to help whenever we can! Recently, though, we have had a few situations where people have been frustrated when we weren’t able to respond to a message or email within a matter of minutes or prepare an order with no advance notice. We completely understand that sometimes things come up unexpectedly and it's easy to forget to place an order ahead of time, but unfortunately, that kind of immediate turnaround simply isn’t feasible for our very small team.
My Assistant Manager, Caitlynne, and I both work full-time 8:00 AM–5:00 PM jobs Monday through Friday outside of the theater, and we manage the Humota in addition to those responsibilities. I’m currently working 7 days a week between my full-time job at TRMC and running the Humota and Caitlynne does the same as the Assistant Director of the Humboldt Public Library and my full time business partner at the theater.
A lot of the work that keeps us going also happens behind the scenes—ordering, scheduling, bookkeeping, planning, emails, special requests, fundraising, meetings, and all of the other little pieces of magic you don’t see when you come through our doors. Because of that, we simply aren’t always available to respond immediately, even though we genuinely do our best to answer everyone as quickly as we can.
Unlike many other businesses, all of our administrative work for the Humota happens in the evenings, Tuesday through Sunday, and after 5:30 PM. On the occasional rare evening I am not putting in work at the theater or on days we are closed, we may not be checking our email or Facebook messages. Because of this, a message sent during our "off hours" may not be seen or answered until later that evening or within the next few days.
We ask that you please do not rely on Facebook messages or emails for an immediate or same-day response. We absolutely WILL get back to you, but we kindly ask for a little patience and reasonable time frame to do so.
The same is true for special orders. Whenever possible, please give us a few days’ notice for larger requests. Party bag orders, for example, require at least 48 hours’ notice, prepayment, and approximately 1½ hours of preparation time. Even if we genuinely want to help, we may simply not have the staffing or preparation time available to accommodate a last-minute request made the day of.
If you have a truly urgent or time-sensitive need, please text my cell phone rather than relying on Facebook or email, and I will respond as quickly as I reasonably can.
The Humota means an incredible amount to us. Together, Caitlynne and I have put over a decade of time, energy, and heart into keeping this little theater running for our community, and we will always do everything we reasonably can to help. At the same time, there are only two of us handling each and every one of these messages, emails, or requests and unfortunately, we are only human, which means we simply cannot always provide an immediate response or last-minute order accommodation. We kindly ask for your patience if we need a little extra time.
Thank you for understanding that we are just two women running a small business trying to keep the magic of cinema alive for the next generation, and for allowing us the time we need to respond and take care of your requests properly. Your appreciation and continued support of the Humota truly mean more than you know. 🎬🍿❤️
With gratitude,
Sarah Warner
Co-Founder, General Manager, Advisor to the Humota Movie Group Board of Directors
